Emotional Labor: The Managed Heart

Most of the time, when viewing job descriptions, many of the same qualities appear: “Demonstrated leadership,” “Team player,” “High-quality analytical and problem-solving skills,” “Exceptional interpersonal and communication skills.” However, these frequent buzzwords for the traits that come with job qualifications almost assume that emotional labor should be a part of the workforce. In my Sociology … Continue reading Emotional Labor: The Managed Heart